Privacy Policy & POPIA
How Orena Scents handles customer information, WhatsApp enquiries, order details and delivery support.
Privacy commitment
Orena Scents respects customer privacy and uses personal information only where necessary to respond to enquiries, recommend fragrances, confirm orders, process payment confirmation, arrange collection or courier delivery, and provide customer support.
Information we may collect
We may collect your name, cellphone number, email address, delivery location, order details, payment confirmation details, fragrance preferences, and messages sent through WhatsApp, website forms or email.
How information is used
Customer information is used to confirm orders, provide fragrance recommendations, arrange delivery or collection, respond to support queries, manage payment confirmation and keep basic order records.
WhatsApp and email enquiries
Messages sent to Orena Scents through WhatsApp, website forms or email may be used to assist with recommendations, order confirmation and customer support. Please do not send unnecessary sensitive personal information.
Sharing of information
Customer information may be shared only where necessary with delivery or courier partners for the purpose of completing an order. Orena Scents does not sell customer personal information.
Retention of information
Order and communication records may be kept where reasonably required for customer support, accounting, legal, fraud-prevention or dispute-resolution purposes.
Security
Orena Scents takes reasonable steps to protect customer information from unauthorised access, misuse or loss. Customers should also confirm they are communicating through the official Orena Scents WhatsApp number or email address before making payment.
Marketing consent
Orena Scents may only send promotional updates where a customer has interacted with the business or consented to receive updates. Customers may ask to stop receiving marketing messages at any time.
POPIA rights
Customers may request access to, correction of, or deletion of their personal information by contacting hello@orenascents.co.za. Certain order records may be retained where required for business, accounting, legal or dispute-resolution purposes.
Contact for privacy questions
Email hello@orenascents.co.za for privacy or POPIA-related questions.