Refund & Return Policy
Clear return terms for fragrance products, discovery samples and prepared orders.
Personal-use fragrance products
Due to the personal-use nature of fragrance products and perfume oils, opened, used, sprayed, tested, altered or damaged items cannot be returned for hygiene and product-safety reasons.
Damaged, incorrect, leaking or defective orders
If your order arrives damaged, incorrect, leaking or defective, please contact Orena Scents within 48 hours of receiving the order. Please include your name, order details, clear photos of the product, packaging and the issue experienced.
How we resolve confirmed issues
Where the issue is confirmed, Orena Scents may offer a correction, replacement, credit or refund where appropriate.
Discovery samples and custom requests
Discovery samples and custom/prepared fragrance requests are not refundable once prepared, dispatched, collected, opened or used, unless the item is damaged, incorrect or defective.
Customer responsibility before payment
Customers must check their order details carefully before confirming. Orders are prepared only after availability, pricing, payment and delivery details have been confirmed.
Fragrance preference
Fragrance is personal. If you are unsure whether you will like a scent, we recommend starting with a 10ml sample or discovery set before buying a full bottle.
South African consumer rights
Nothing in this policy is intended to limit any rights a customer may have under applicable South African consumer protection law.